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Mekari University

Kota Administrasi Jakarta Selatan Komputer/TI

14

Lowongan

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, Mekari Flex and Mekari University, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard. Mekari University is Mekari's certified professional training service. All openings posted on this page are applicable for Mekari as a whole.

Lowongan dibuka

Service QA Intern

8 Pelamar Tutup
Tanggal Buka : 24 Oct 2025 00:00 WIB
Tanggal Tutup : 24 Nov 2025 00:00 WIB
Fungsi Pekerjaan : Administrasi
Tingkat Senioritas : Entry Level
Jenis Pekerjaan : fulltime

Job Description:

As a Service QA Intern, you will work closely with our Service QA Associate to support:

Service Quality Monitoring & Evaluation

  • Monitor adherence to Standard Operating Procedures (SOPs) to ensure service quality and consistency across all divisions.
  • Conduct regular audits and evaluations to assess customer satisfaction with current service flows within each division.

Service Performance Measurement & Reporting

  • Develop comprehensive and well-structured scorecards aligned with OKRs (Objectives and Key Results) to track service quality metrics.
  • Utilize data analytics tools to monitor performance, identify trends, and document progress on quality improvement initiatives.
  • Create routine quality control reports that provide insights into service performance and areas for improvement.

Customer Satisfaction & Coaching

  • Analyze customer feedback to identify areas for improvement in service delivery.
  • Conduct coaching sessions for service agents, providing feedback and guidance to enhance individual performance and customer satisfaction.
  • Prepare summaries of coaching sessions for team leaders to track progress and identify overall training needs.

Knowledge Management & Continuous Improvement

  • Maintain up-to-date knowledge of company products, services, and sampling methods.
  • Proactively research and stay informed on industry trends and best practices in service quality assurance.
  • Partner with team members and stakeholders to identify and implement continuous improvement initiatives.


Persyaratan Pekerjaan


Requirements:

  • Proactively keep up to date with current trends & strong analytical skills to solve problems.
  • Proficient with corporate productivity & web presentation tools.
  • Able to work with a team/independent & fast learner.
  • Strong sense of responsibility & result oriented.
  • Strong attention to detail with the ability to quickly adapt to new changes.


Nice to Have:

  • Having a basic knowledge of software is preferred. Particularly in Accounting / HR.
  • Experience in a customer service, quality control, or quality assurance role is a plus.


Syarat Khusus :
Sarjana/S1
Semua Prodi
0