Mekari University
Kota Administrasi Jakarta Selatan Komputer/TI14
LowonganMekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, Mekari Flex and Mekari University, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard. Mekari University is Mekari's certified professional training service. All openings posted on this page are applicable for Mekari as a whole.
Lowongan dibuka
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Business Development (Mekari Talenta) Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Lead Generation Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Activation Specialist (Mekari Jurnal) Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Technical Support (Mekari Talenta) Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Technical Support (Mekari Jurnal) Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Customer Support (Mekari Talenta) Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Customer Support (Mekari Qontak) Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Product Marketing Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Renewal Assistance Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Solution Engineer Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Information Security and Compliance Officer Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Service QA Intern Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Growth Marketing Intern Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
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Information Security and Compliance Intern Buka: 24 Oct 2025 | Tutup: 24 Nov 2025
Renewal Assistance
| Tanggal Buka | : | 24 Oct 2025 00:00 WIB |
| Tanggal Tutup | : | 24 Nov 2025 00:00 WIB |
| Fungsi Pekerjaan | : | Administrasi |
| Tingkat Senioritas | : | Entry Level |
| Jenis Pekerjaan | : | fulltime |
Job Description:
- Ability to support Queries in a timely manner for 1st contract client - filter the right PIC to ensure service level.
- Identify customer journey within the 1st contract life-cycle - to be able to maximize, forecast and mitigate the final NDR result.
- Create action item base on behavioral group and tribes.
- Generate an effective playbook to reduce redundant task.
- Create a bot structure to automate and answer FaQ before going in to specific PIC.
Persyaratan Pekerjaan
Requirements:
- Segmentation of treatment between FA categories: Identify which can/can’t be automated.
- Renewal support for documentation to those High FA client that requires low touch support to ensure schedules on time follow-ups.
- Customer Journey Mapping: Analyze client lifecycle stages to identify challenges (tickets, product gap etc), adoption patterns, and engagement trends.
- Retention Insights: Monitor product usage, feedback, and support interactions to forecast renewal likelihood and flag churn risks early.
- Trend Analysis: Track and report on customer behaviors that indicate potential upgrades, downgrades, or contract non-renewals.
- Collaboration: Work closely with BD Team to share insights and recommend engagement strategies for high touch clients.
- Data Reporting: Build and maintain dashboards, scorecards, and reports to visualize customer health and renewal probabilities.
- Process Improvement: Suggest enhancements to the 1st Renewal process to identify ICPs and high retention clients behavior.
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